weblink: http://www.yale.edu/bestpractices/resources/docs/problemsolvingmodel.pdf
This six-step model is designed for the workplace, but is easily adaptable to other settings such as schools and families. It emphasizes the cyclical, continuous nature of the problem-solving process. The model describes in detail the following steps:
Step One: Define the Problem
Step Two: Determine the Root Cause(s) of the Problem
Step Three: Develop Alternative Solutions
Step Four: Select a Solution
Step Five: Implement the Solution
Step Six: Evaluate the Outcome