Six-Step Problem-Solving Model


This six-step model is designed for the workplace, but is easily adaptable to other settings such as schools and families.  It emphasizes the cyclical, continuous nature of the problem-solving process.  The model describes in detail the following steps:

Step One:  Define the Problem

Step Two:  Determine the Root Cause(s) of the Problem

Step Three:  Develop Alternative Solutions

Step Four:  Select a Solution

Step Five:  Implement the Solution

Step Six:  Evaluate the Outcome




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